Mortgage financing frauds in the US: An analysis of CFPB complaint database

In the US, the Consumer Financial Protection Bureau (CFPB) monitors the financial institutions which sell financial products and services to consumers. CFPB ensures that the consumers of financial products receive transparent and competitive services from financial institutions. The chapter contributes to the literature on state-run consumer protection organizations. The CFPB complaint database is used to analyze the performance of CFPB and to find some real-world behaviors of financial institutions from the perceptions of financial consumers. The weaknesses of CFPB are discussed in light of the current social, political, and economic changes happening in the USA. Results show that predatory behaviour is more dominant in non-banking credit and lending institutions. During COVID-19, the people took benefit of others ' misery by engaging in manipulative fraud-for-profit schemes. Overall, despite creating awareness, CFPB was not so successful in getting relief for the customer. © 2023, IGI Global. All rights reserved.

Greening of supply chain to drive performance through logical integration of supply chain resources

Sustainability has always been a concern of humankind in one form or the other. Still, it has come into sharper focus after the promulgation of the sustainable development goals in 2015 and the disruptive forces unleashed by the COVID-19 pandemic. Supply chain management is an aspect of business operations wherein the need for sustainability has been felt more keenly. The academic and business understanding of various nuances of incorporating sustainability, particularly environmental concerns in the supply chain, is still evolving. Our study seeks to enrich the growing literature in the area by proposing to uncover a novel, logical sequence of intangible supply chain resources that can amplify the impact of green supply chain management practices (GSCMPs) on business performance. We use the dual-theoretical lens of a resource-based view and stakeholder theories to conceptualize the sequential mediational role of supply chain visibility, resilience, and robustness between GSCMP and performance. Analyzing data collected from 318 individuals working in the manufacturing sector in the United Kingdom, we found a positive direct association of GSCMP with performance and the serial mediational role of visibility and robustness between the two. The findings of our study are pertinent for theorists as well as managers. © 2023 The Authors. Business Strategy and The Environment published by ERP Environment and John Wiley & Sons Ltd.

Green supply chain management in manufacturing firms: A resource-based viewpoint

As sustainability draws increasing attention due to the COVID-19 pandemic, interest in the green supply chain has likewise substantially increased. The present study contributes deeper insights into the logical integration of the resource-based characteristics that can facilitate the effective transition from traditional to green supply chains while also increasing the effectiveness of existing green supply chains. The proposed model, rooted in the resource-based view (RBV) theory, examines the associations of supply chain connectivity (SCC), supply chain information sharing (SCIS), top management commitment (TMC) and green procurement and logistics acceptance (GPLA) with green supply chain management (GSCM). Analysis of data from employees at 381 manufacturing firms in the United Kingdom confirmed the positive associations of SCC and SCIS with TMC and GPLA, of TMC with GPLA and GSCM and of GPLA with GSCM. The results also confirmed the serial mediation effect of TMC and GPLA on the associations of both SCC and SCIS with GSCM. The study offers several practical insights and theoretical contributions, including a novel GSCM scale. © 2022 The Authors. Business Strategy and The Environment published by ERP Environment and John Wiley & Sons Ltd.

The ramification of COVID-19: How work satisfaction mediates the perceived work stress with turnover intention and gender differences among knowledge workers of developing country

Purpose. In organizations, employee's work stress is seen as the main problem behind dissatisfaction which ultimately leads towards turnover intention. This research is specific to knowledge workers of private schools registered in the Federal Capital Territory of Pakistan during COVID-19 and empirically examined the influence of perceived work stress on turnover intention and work satisfaction, including investigating the mediation effect of work satisfaction on the association of perceived work stress with turnover intention. Finally, the conditional direct and indirect effect of males and females is also measured. Design. Data were gathered from private school's teachers of the Federal Capital Territory of Pakistan in the form of a survey and the final sample of 269 teachers was used to test the hypotheses through structural equational modeling. Findings. Perceived work stress positively influenced the turnover intention of knowledge workers but work satisfaction reduces the greater impact of stress on turnover intention and seems to he partially mediated the association of perceived work stress and turnover intention. Finally, gender differences exposed that work satisfaction decreases the greater effect of stress on turnover intention among females strongly than males although the direct effect was already weaker among male teachers than females. Practical implications. This research will assist decision-makers to better understand the consequences of perceived work stress and work satisfaction. Moreover, management can formulate strategies for the retention of employees to minimize the turnover of knowledge workers that are contributing to the welfare of society. Organizations need to emphasize the work satisfaction of employees on priority in any circumstances to utilize their full efforts for better performance as the turnover intention is the main cause of perceived work stress. Work satisfaction minimizes the influence of perceived work stress on turnover intention among knowledge workers especially in the current scenario where almost every organization is affected by the COVID-19 pandemic and official work has been transmitted from physical to online medium which is generating uncertainties globally. Value of results. This research paper thrusts the knowledge about the antecedents of individual's work satisfaction, stress and intention to quit in the field of education.

The global economic cost of coronavirus pandemic: current and future implications

Purpose - The global economy is plagued by an unprecedented shock that has devastated economic growth under the coronavirus pandemic. The prolonged movement control orders, social distancing, and lockdowns have triggered the global economic downturn, disrupted the demand and supply chains, reduced the pool of workforce, and caused many jobs loss. This paper aims to analyze the global economic cost of the coronavirus pandemic, and its current and future implications. Design/methodology/approach - Based on contingency theory, this paper provides an in-depth analysis of the current situation on the global economic cost of the COVID-19 outbreak and gives insights from an organizational perspective. Findings - This paper found that the world has witnessed far-ranging economic consequences due to the coronavirus pandemic in four aspects: (i) decline in personal consumption;(ii) decline in the investments and stock prices in capital market;(iii) decline in government spending in developmental projects and increase in new borrowing;and (iv) decline of exports of goods to international markets. Originality/value - The novelty lies in investigating the effects of the COVID-19 pandemic on micro and macroeconomic levels - the components of GDP, consumer behavior, business investments, government spending, and global exports. The paper suggests the need for urgent actions by the world leaders to oversee, anticipate, and manage the risks and cushion the economic consequences. It concludes that the flexibility and adaptability of leaders, effectiveness, workforce protection, efficient use of modern technology, including automation and artificial intelligence, would enhance the resilience of supply chains which will support organizations to sustain in this critical time.

Socio-economic and technological new normal in supply chain management: lessons from COVID-19 pandemic

Purpose: This paper explores the new normal activities and strategic responses of the service industry towards the challenges created by the coronavirus disease 2019 (COVID-19) outbreak and other constructs and validates the measurement scale for socio-economic and technological new normal activities following lockdown and social distancing practices. Design/methodology/approach: First, structured interviews with 28 participants helped us generate items and develop survey instruments for cross-sectional data collection in the second phase. So, the authors received 256 complete responses from the top and middle management of the services industry. Exploratory factor analysis helped us explore the factors and reliability of the items. Confirmatory factor analysis aided us in generating and confirming the factorial structure of the constructs. Findings: Results indicated that amid COVID-19's pandemic, new normal activities are emerging in which organizations are deploying crisis strategies to safeguard their business and stakeholders. Organizations are re-opening swiftly, focusing on digital transformation, developing digital platforms for ease in working and improved consumer services, to name a few operational changes. Practical implications: Discussion on empirical analysis revolves around the guidelines to service industry's managers and top management to improve shortcomings in combating the challenges they face in their operations. Originality/value: Prior studies have provided substantial insights on the COVID-19 pandemic, but relatively little research exists on new normal activities in the supply chain network of the service industry. Among other reasons for such less empirical evidence on new normal activities is the unavailability of a comprehensive tool for measuring the socio-economic and technological new normal activities. This paper is a contribution to bridging this knowledge gap. © 2021, Emerald Publishing Limited.

Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market

Purpose: This paper reports an empirical examination of the societal, financial and technology-related challenges amid the ongoing pandemic (COVID-19) in the service supply chain network. Design/methodology/approach: A combination of qualitative approach (for items generation pertinent to the constructs involved) and quantitative approach (self-administered questionnaires from the top and middle management of the sampled companies) was used for data collection. In total, 272 complete responses were received and analyzed through structural equation modeling. Findings: The results provided empirical evidence that social and physical distancing, travel restrictions, work from home and lockdown practices have two conflicting effects: On one hand, these practices have contributed to the reduction of economic activities, including the low economic outlook, low productivity, high unemployment, poverty, fall in customer demands, dissatisfaction and mental health, that ultimately impacts rise financial and societal issues. On the other hand, the results revealed an insignificant influence of COVID-19 on creating technology-related challenges in the service sector. It shows that the organizations are doing well in combating the technology-related challenges amidst the current pandemic. Research limitations/implications: Findings of the inquiry recommend implications for the services industry to harmonize a comprehensive strategy and revisit the global norms in sustainable supply chain management activities that have been the backdrop in their operations for a long time. Practical implications: Findings of the inquiry recommend implications for the services industry to harmonize a comprehensive strategy and revisit the global norms in supply chain management activities that have been the backdrop in their operations for a long time. Originality/value: Prior studies in the context of the COVID-19 outbreak and its implications have given more attention to the exploratory and theoretical discussion than to empirical evidence. This paper contributes to filling this knowledge gap by empirically exploring the societal, financial and technology-related challenges created by COVID-19. The analysis in this paper covers three dimensions of the PEST model, namely economic, societal and technological factors. This study also helps in laying out a platform for investigating the PEST (political, economic, social and technological) model for guiding the services industry in strategic decision-making in a new era due to COVID-19. © 2021, Emerald Publishing Limited.